Business administration
Manage shared City service configuration, retained D1 versions and administrative settings.
config.json. Before moving them to production, use Export JSON here, then Import JSON in the production Administration console.Each successful save creates a retained version. Restoring an older version creates a new version and preserves the existing history.
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Ask a general question about City services or get help figuring out where to begin.
This option uses City service information configured in this prototype and does not require an API key.
Used only in page memory for this browser session. It is not stored in browser storage or written into exported prototype files. For prototype testing only; a client-side API key can be inspected by someone with access to the browser.
Ask a general question about City services, clarify where to begin, or continue exploring options online.
Police, fire or ambulance: Call 911 when there is an immediate threat to health, safety or property.
City service emergencies: Call 604-270-8721 for broken water mains, downed trees, traffic signals, icy roads and similar urgent City issues.
Select a topic to view contact information.
For an emergency requiring police, fire or ambulance assistance, call 911.
For urgent City matters such as serious water or sewer problems, road obstructions, traffic signal malfunctions, downed trees or icy roads, call the 24-hour City Emergency Line at 604-270-8721.
Main Detachment, 11411 No. 5 Road: 604-278-1212
Steveston Community Police Office, 4371 Moncton Street: 604-713-2323
South Arm Community Police Office, 8880 Williams Road: 604-713-2300
Fire Hall No. 1: 604-278-5131.
Call 604-207-4829 or email blockwatch@richmond.ca for the neighbourhood crime prevention program.
To report suspected child abuse or neglect to the Ministry of Children and Family Development, call 1-800-663-9122, 24 hours a day, 7 days a week. Children needing help can call 310-1234 without an area code.
For a discarded needle in a public space, call Public Works at 604-270-8721 and provide its location. This service is available 24 hours a day. Do not touch or pick up discarded needles.
Main Switchboard: 604-276-4000
Graffiti Hotline: 604-233-3307
Public Works 24-hour Call Centre: 604-270-8721 for street, sidewalk and curb problems; signs; watermain leaks or water quality; street lights; and similar Public Works issues.
Richmond Health Services: 604-233-3147 for food poisoning or health hazards involving air, water or sewage disposal.
Regional Animal Protection Society (RAPS): 604-275-2036 for loose animals. The City page lists service hours as 10:00 a.m.–6:00 p.m. weekdays and 9:00 a.m.–5:00 p.m. weekends. After hours, call RCMP Non-Emergency at 604-278-1212.
Traffic signal problems: 604-247-4616
Obstructions to motorists' sightlines: 604-204-8707.
Property-use violations, unsightly properties, boulevard maintenance, signs on City property, parking violations and parking-ticket inquiries: 604-276-4345. For illegally parked cars, the City page directs residents to RCMP Non-Emergency at 604-278-1212.
Phone: 604-233-3333
Email: emergencyprograms@richmond.ca
Emergency Programs works with the community on preparedness for major emergencies.
This prototype presents the contact information from the City of Richmond's “Who to Call in an Emergency” page in a compact in-page format. Refer to the official page for the most current information and related resources.
View official emergency information on Richmond.caGeneral questions, comments, compliments, or assistance finding the appropriate City service.
Phone: 604-276-4000
Email: infocentre@richmond.ca
Hours: Monday–Friday, 8:15 a.m.–5:00 p.m.
Report urgent Public Works issues such as broken water mains, sewer problems, downed trees, traffic signal problems or icy roads.
Phone: 604-270-8721
Email: PW-Dispatchers@richmond.ca
Availability: 24 hours a day
Public Works service requests and administrative assistance, including water disconnects and damage deposits.
Phone: 604-244-1262
Email: PWServiceCentre@richmond.ca
Hours: Monday–Friday, 8:00 a.m.–4:00 p.m.
Location: 5599 Lynas Lane
Looking for a specific City department, facility, or service? View the complete City contact directory.
View all City contact information